While the NLRB upheld the car dealership’s firing decision, it also reaffirmed its position that overbroad technology policies violate federal labor law. In the Knauz case, the NLRB found that the dealership’s “courtesy” rule in its employee handbook was unlawful. The NLRB reasoned that the rule, which asked employees not to be disrespectful or use language that injured the employer’s image or reputation, would cause a reasonable employee to believe that legally protected statements of protest or criticism were prohibited. The NLRB ordered the dealership to remove the courtesy rule from its handbook. This aspect of the NLRB’s ruling in Knauz serves as an important reminder that employers’ technology policies must balance the employer’s rights and business needs with employees’ right to engage in legally protected online activity.